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Call Center Culture with Richard Blank
About This Week’s Guest Richard Blank
Richard’s journey in the call center culture is filled with twists and turns.
When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Richard has been the Chief Executive Officer of Costa Rica’s Call Center since 2008.
“A surgeon cannot operate on one of their family members.“
- Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members.
- Remember that you’re a guest in the country you’re visiting.
- Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you.
Links mentioned in this episode are:
- LinkedIn: https://www.linkedin.com/in/costaricascallcenter/
- Facebook: https://www.facebook.com/costaricascallcenter
Want to avoid the most common mistakes when working internationally? Read this article.
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Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast.
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Chris has spoken at hundreds of events and to thousands of people on the subject of Cultural Diversity & Cultural Competence.
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About Peter van der Lende
Peter has joined forces with Culture Matters.
Because he has years and years of international business development experience joining forces therefore only seemed logical.
Being born and raised in the Netherlands, he has lived in more than 9 countries of which most were in Latin America.
He currently lives in Atlanta, Georgia (USA) with his family.
You can find out more at https://expand360.com/
Or find out what Peter can do for you here.
His education is in Organisational Psychology and he has lived in the USA, the Netherlands, and currently lives in Belgium.
Chris Smit
- 183 Chinese American Culture with Ken Wilcox - 19 November 2024
- 182 Living in China with Terence Clarke - 29 October 2024
- Embassies and Cultural Competence - 22 October 2024
