172 Call Center Culture in Costa Rica; Richard Blank

Call Center Culture with Richard Blank

About This Week’s Guest Richard Blank

Richard’s journey in the call center culture is filled with twists and turns.

When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.

With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers.

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.

Richard has been the Chief Executive Officer of Costa Rica’s Call Center since 2008.

“A surgeon cannot operate on one of their family members.“

1. Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members.
2. Remember that you’re a guest in the country you’re visiting.
3. Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you.

Links mentioned in this episode are:

• LinkedIn: https://www.linkedin.com/in/costaricascallcenter/
• Facebook: https://www.facebook.com/costaricascallcenter

Want to avoid the most common mistakes when working internationally? Read this article.

Culture Matters

The Culture Matters Podcast on International Business & Management Podcast

Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business.

We help you understand Cultural Diversity better by interviewing real people with real experiences.

Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast.

To Subscribe to this Management Podcast, Click here.
The Culture Matters Culture Podcast. Available on iTunes and Stitcher Radio
Click here to get the podcast on Spotify
Talk to your Amazon Alexa and listen to the Podcast
Listen directly on Amazon

If you have a minute, please leave me an honest rating and review on iTunes by clicking here. It will help the visibility and the ranking of this culture podcast on iTunes immensely! A BIG THANK YOU!

Enjoy this FREE culture podcast!

Music: Song title - Bensound.com

More Ways of Listening: