Today’s managers increasingly work in international and multi-cultural environments.
Therefore Cultural Awareness Training is a real must!
In addition to the normal pressures of people management, managers must deal with challenges, conflicts, and misunderstandings coming from cross-cultural differences.
Effective management in the current environment demands cross-cultural competency in order to get the best out of a multicultural team.
Our Cultural Awareness Training courses are designed to create understanding and skills by:
- Offering insight and understanding of each person’s own culture and increased awareness of how cross-cultural and intercultural issues manifest in the workplace.
- Coaching on skills such as communication, decision making, teamwork, and conflict avoidance & resolution.
- Developing skills and approaches to deal with cross-cultural and intercultural issues.
- Providing tools on how to maximize cultural differences and synergize the potential of a multicultural team.
Our tailor-made workshops are designed to help you maximize your people’s potential.
These courses are best held over a two-day period allowing you to better digest the variety of issues involved in Cultural Awareness.
This way it also complements a manager’s busy and pressurized environment.
However, we are also able to design and deliver high-quality one-day workshops that are equally insightful and productive/effective.
All our (senior) management courses are delivered by a cross-cultural communications expert with experience in management.
Objectives in dealing with cultural differences effectively can be defined as:
- Culture versus Individual: being able to identify whether perceived differences are actually attributable to the individual or have cultural merit.
- Customer Service: is not culturally neutral. Creating an insight in the cultural aspects of service (internal & external) will assist in a more effective approach toward those customers.
- Motivational drives: different cultures have different motivations. Wrongly used they can actually de-motivate a person, correctly used they can lead to higher productivity as desired.
- Tools: supply participants with tools to actively and constructively approach the different issues in their work environments.
- Relationship building: within different cultures, there is a completely different meaning of the word “relationship”. When these relationships take shape in a positive and constructive way they will lead to (see next item)
- Mutual Trust: one of the most fundamental issues when doing cross-cultural business.
- Enhanced Awareness: of the “other culture” but even more important awareness of one’s own cultural biases (towards the “other culture”).
- Cultural Sensitivity: the ability to identify the cultural aspects in everyday working situations.
- Insight into intercultural communication and management skills
- Enhancement of the effectiveness of working in multi-cultural teams