Cultural Awareness Training for Managers, Sales (support), Middle management, Operational staff

Today’s managers increasingly work in international and multi-cultural environments.

Therefore Cultural Awareness Training is a real must!

In addition to the normal pressures of people management, managers must deal with challenges, conflicts, and misunderstandings coming from cross-cultural differences.

Effective management in the current environment demands cross-cultural competency in order to get the best out of a multicultural team.

Our Cultural Awareness Training courses are designed to create understanding and skills by:

  • Offering insight and understanding of each person’s own culture and increased awareness of how cross-cultural and intercultural issues manifest in the workplace.
  • Coaching on skills such as communication, decision making, teamwork, and conflict avoidance & resolution.
  • Developing skills and approaches to deal with cross-cultural and intercultural issues.
  • Providing tools on how to maximize cultural differences and synergize the potential of a multicultural team.

Our tailor-made workshops are designed to help you maximize your people’s potential.

These courses are best held over a two-day period allowing you to better digest the variety of issues involved in Cultural Awareness.

This way it also complements a manager’s busy and pressurized environment.

However, we are also able to design and deliver high-quality one-day workshops that are equally insightful and productive/effective.

All our (senior) management courses are delivered by a cross-cultural communications expert with experience in management.

Objectives in dealing with cultural differences effectively can be defined as:

  • Culture versus Individual: being able to identify whether perceived differences are actually attributable to the individual or have cultural merit.
  • Customer Service: is not culturally neutral. Creating an insight in the cultural aspects of service (internal & external) will assist in a more effective approach toward those customers.
  • Motivational drives: different cultures have different motivations. Wrongly used they can actually de-motivate a person, correctly used they can lead to higher productivity as desired.
  • Tools: supply participants with tools to actively and constructively approach the different issues in their work environments.
  • Relationship building: within different cultures, there is a completely different meaning of the word “relationship”. When these relationships take shape in a positive and constructive way they will lead to (see next item)
  • Mutual Trust: one of the most fundamental issues when doing cross-cultural business.
  • Enhanced Awareness: of the “other culture” but even more important awareness of one’s own cultural biases (towards the “other culture”).
  • Cultural Sensitivity: the ability to identify the cultural aspects in everyday working situations.
  • Insight into intercultural communication and management skills
  • Enhancement of the effectiveness of working in multi-cultural teams

When you’d like to know more, click here to contact us