Podcast: Play in new window | Download (Duration: 34:35 — 27.8MB) | Embed
Call Center Culture with Richard Blank
About This Week’s Guest Richard Blank
Richard’s journey in the call center culture is filled with twists and turns.
When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Richard has been the Chief Executive Officer of Costa Rica’s Call Center since 2008.
“A surgeon cannot operate on one of their family members.“
- Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members.
- Remember that you’re a guest in the country you’re visiting.
- Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you.
Links mentioned in this episode are:
- LinkedIn: https://www.linkedin.com/in/costaricascallcenter/
- Facebook: https://www.facebook.com/costaricascallcenter
Want to avoid the most common mistakes when working internationally? Read this article.
The Culture Matters Podcast on International Business & Management Podcast
Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business.
We help you understand Cultural Diversity better by interviewing real people with real experiences.
Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast.
| To Subscribe to this Management Podcast, Click here. |  |
| The Culture Matters Culture Podcast. Available on iTunes and Stitcher Radio |  |
| Click here to get the podcast on Spotify |  |
| Talk to your Amazon Alexa and listen to the Podcast |  |
| Listen directly on Amazon |  |
If you have a minute, please leave me an honest rating and review on iTunes by clicking here. It will help the visibility and the ranking of this culture podcast on iTunes immensely! A BIG THANK YOU!
Enjoy this FREE culture podcast!
Music: Song title - Bensound.com
More Ways of Listening:
Get a Taste of How Chris Presents, Watch his TEDx Talk
Call Direct: +32476524957
Call Direct: +32476524957
European Office (Paris) Whatsapp: +32476524957
European Office (Paris) Whatsapp: +32476524957
The Americas (USA; Atlanta, GA; también en Español): +1 678 301 8369
Book Chris Smit as a Speaker
If you're looking for an Engaging, Exciting, and Interactive speaker on the subject of Intercultural Management & Awareness you came to the right place.
Chris has spoken at hundreds of events and to thousands of people on the subject of Cultural Diversity & Cultural Competence.
This is What Others Say About Chris:
- “Very Interactive and Engaging”
- “In little time he knew how to get the audience inspired and connected to his story”
- “His ability to make large groups of participants quickly and adequately aware of the huge impact of cultural differences is excellent”
- “Chris is a dedicated and inspirational professional”
In addition, his presentations can cover specific topics cultural topics, or generally on Cultural differences.
Presentations can vary anywhere from 20 minutes to 2 hours and are given worldwide.
Book Chris now by simply sending an email. Click here to do so.
Read more about what Chris can do for you.
- Percentage of People Rating a Presentation as Excellent 86%
- Rating the Presentation as Practical 89%
- Applicability of Chris' presentation 90%
About Peter van der Lende
Peter has joined forces with Culture Matters.
Because he has years and years of international business development experience joining forces therefore only seemed logical.
Being born and raised in the Netherlands, he has lived in more than 9 countries of which most were in Latin America.
He currently lives in Atlanta, Georgia (USA) with his family.
You can find out more at https://expand360.com/
Or find out what Peter can do for you here.
His education is in Organisational Psychology and he has lived in the USA, the Netherlands, and currently lives in Belgium.
Chris Smit
- 185 American Business with Muraly Srinarayanathas - 17 December 2024
- 184 Inclusive Leadership with Aang Lakey - 3 December 2024
- 183 Chinese American Culture with Ken Wilcox - 19 November 2024
