Today’s managers increasingly work in international and multi-cultural environments.
Therefore Cultural Awareness Training is a real must!
In addition to the normal pressures of people-management, managers must deal with challenges, conflicts and misunderstandings coming from cross cultural differences.
Effective management in the current environment demands cross cultural competency in order to get the best out of a multicultural team.
Our Cultural Awareness Training courses are designed to create understanding and skills by:
- Offering insight and understanding of each person’s own culture and increased awareness of how cross cultural and intercultural issues manifest in the workplace.
- Coaching on skills such as communication, decision making, teamwork and conflict avoidance & resolution.
- Developing skills and approaches to deal with cross cultural and intercultural issues.
- Providing tools on how to maximize cultural differences and synergize the potential of a multicultural team.
Our tailor made workshops are designed to help you maximize your peoples’ potential.
These courses are best held over a two day period allowing you to better digest the variety of issues involved in Cultural Awareness.
This way it also complements a manager’s busy and pressurized environment.
However, we are also able to design and deliver high quality one day workshops that are equally insightful and productive/effective.
All our (senior) management courses are delivered by a cross cultural communications expert with experience in management.
Objectives in dealing with cultural differences effectively, can be defined as:
- Culture versus Individual: being able to identify whether perceived differences are actually attributable to the individual or have a cultural merit.
- Customer Service: is not culturally neutral. Creating an insight in the cultural aspects of service (internal & external) will assist in a more effective approach towards those customers.
- Motivational drives: different cultures have different motivations. Wrongly used they can actually de-motivate a person, correctly used they can lead to higher productivity as desired.
- Tools: supply participants with tools to actively and constructively approach the different issues in their work environments.
- Relationship building: within different cultures there is a complete different meaning of the word “relationship”. When these relationships take shape in a positive and constructive way they will lead to: (see next item)
- Mutual Trust: one of the most fundamental issues when doing cross-cultural business.
- Enhanced Awareness: of the “other culture” but even more important awareness of one’s own cultural biases (towards the “other culture”).
- Cultural Sensitivity: the ability to identify the cultural aspects in everyday working situations.
- Insight into intercultural communication and management skills
- Enhancement on the effectiveness of working in multi-cultural teams
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